Shipping & Returns

1. Order processing

Once online ordering is active, orders will be processed within [X] business days of confirmation. You'll receive an order confirmation email/SMS with tracking details when your order ships.

2. Shipping

Shipping geography, courier partners, timelines and charges are still being finalized by SIF and will be published here before checkout goes live. In general, we intend to ship across India via reliable courier partners.

3. Order tracking

Once dispatched, you'll be able to track your order using the link provided in your shipping confirmation.

4. Returns

As a food product, Puffins Rice Cakes and Rice Chips can only be returned if delivered damaged, defective, incorrect, or with a broken seal. Please contact us within [X] days of delivery with your order number and photos of the issue.

5. Refunds

Approved refunds will be processed to your original payment method within [X] business days. Exact timelines and conditions will be confirmed by SIF before launch.

6. Damaged or incorrect orders

If your order arrives damaged or incorrect, please reach out via our Contact page within [X] days of delivery, including your order number and photos, and we'll make it right.

7. Contact

For any shipping or return question, use our Contact page and select "Consumer" as your enquiry type.