Privacy Policy

This Privacy Policy explains how Samarthya Innovative Foods Pvt. Ltd. ("SIF", "Puffins", "we", "us") collects, uses, discloses and protects information when you visit saramthyafoods.com (the "Site") or interact with us.

1. Information we collect

• Information you provide: name, email, phone number, company name and message content submitted through our contact and enquiry forms.
• Automatically collected information: device, browser, pages visited and general usage data via analytics tools (see Section 5).
• Newsletter data: your email address, if you opt in to updates.
• Order information (once e-commerce is active): shipping address, order history and payment confirmation status — processed by our payment gateway, not stored directly on our servers.

2. How we use your information

• To respond to enquiries and route them to the right team (consumer, retailer/distributor, partnership).
• To process and fulfil orders, once online ordering is active.
• To send product updates or marketing communications you've opted into.
• To improve the Site through aggregated, anonymized analytics.
• To comply with legal obligations.

3. Sharing of information

We do not sell your personal information. We may share information with service providers who help us operate the Site and fulfil orders (e.g., hosting, email delivery, payment processing, shipping/courier partners), each bound by confidentiality obligations, or where required by law.

4. Cookies

We use essential cookies to operate the Site and analytics cookies to understand how it's used. You can control cookies through your browser settings.

5. Analytics & tracking

We use tools such as Google Analytics 4 and Google Search Console to understand Site usage, and may use Meta Pixel once paid advertising begins. These tools may set their own cookies subject to their respective privacy policies.

6. Data security

We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.

7. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details on our Contact page.

8. Children's privacy

The Site is not directed at children under 18, and we do not knowingly collect information from them.

9. Changes to this policy

We may update this policy from time to time. The "Effective date" above will reflect the latest revision.

10. Contact us

For privacy-related questions, please use our Contact page. A dedicated privacy/grievance contact will be published here once confirmed by SIF.